⏱️ Refund Timeline
Once a refund request is reviewed and approved by our team, the refund amount will be credited back to your original payment method within the following timeframes:
✅
7 Working Days
Standard refund processing time after approval. Bank processing times may add 1–2 additional days depending on your bank or payment provider.
Refunds will be made via the same payment method used at the time of purchase — bank transfer, UPI, or any other method originally used.
✅ Eligible Refunds
You may be eligible for a refund in the following situations:
- Product received is significantly different from what was described or shown on the website.
- Product arrives in a damaged condition due to transit or manufacturing defects (must be reported within 48 hours of delivery).
- Order was cancelled before dispatch and payment has already been made.
- Training batch cancelled by SAG Drone Technologies due to operational reasons.
- Duplicate payment or overcharge due to a system or processing error.
❌ Non-Refundable Items & Situations
Refunds will not be issued in the following cases:
- Products that have been used, flown, assembled, or damaged by the buyer after delivery.
- Change of mind after the product has been dispatched.
- Accessories, spare parts, and consumables (batteries, propellers, nozzles) once opened or used.
- Custom-built drones or specially ordered products where manufacturing has begun.
- Training fees for cancellations made less than 48 hours before the batch start date.
- Drone spraying service fees once the service has been rendered.
Note: Products returned without prior approval from our team will not be accepted and no refund will be processed.
📦 Damaged or Wrong Items
We take quality control seriously. If you receive a damaged or incorrect product, follow these steps:
- Report the issue within 48 hours of receiving the delivery.
- Share clear photographs or a video of the damage, the product packaging, and the invoice — via WhatsApp or email.
- Our team will assess the claim and respond within 2 working days.
- If the claim is valid, we will arrange a replacement or a full refund as per your preference.
- Return shipping costs for approved damage claims will be covered by SAG Drone Technologies.
🎓 Training Program Cancellation
For RPTO pilot training enrollments:
- Cancellations made more than 7 days before the batch start date: Full refund of training fees.
- Cancellations made 3–7 days before the batch start date: 50% of training fees refunded.
- Cancellations made less than 3 days before the batch: No refund, but fees may be credited toward a future batch (subject to availability).
- If the batch is cancelled by SAG Drone Technologies: Full refund of training fees within 7 working days.
🌾 Service Refunds
For drone spraying, mapping, or other on-field services:
- If a service is cancelled by the customer before the drone team is dispatched, a full refund (minus any advance booking fee) will be issued.
- If the service is cancelled after the team has arrived at the field, a partial refund may be issued at our discretion.
- No refunds are issued for completed services, regardless of crop outcome.
Important: SAG Drone Technologies is responsible for the quality of application, not for crop yields, pest resistance, or weather-related factors beyond our control.
📋 How to Request a Refund
To initiate a refund request, please contact our support team with the following information:
- Your full name and contact number.
- Order ID or transaction reference number.
- Reason for refund request with supporting photos/videos if applicable.
- Your preferred refund method (original payment method).
Reach us via: